Find answers to common questions about our banking services, investment plans, and account management.
Opening a savings account is simple. Click "Get Started" to register, complete your profile with required documents, and make your first deposit. Your account will be active within minutes, giving you immediate access to all banking features.
We offer various investment products including Fixed Deposits (FDR), Deposit Pension Schemes (DPS), mutual funds, and portfolio management services. Each option comes with different risk levels, returns, and lock-in periods to suit your financial goals.
Yes, all deposits are protected by bank-grade security measures and encrypted using SSL technology. We implement multi-factor authentication, regular security audits, and comply with international banking standards to ensure your funds are safe.
The minimum deposit varies by account type. Basic savings accounts require as little as $100 to open, while investment products like Fixed Deposits typically start at $1,000. Premium investment portfolios may have higher minimums starting from $10,000 to ensure optimal returns.
Our platform provides real-time investment tracking through your dashboard. You can monitor portfolio performance, view detailed analytics, track returns, and receive monthly statements via email. The mobile app also offers push notifications for important account updates and investment milestones.
Withdrawal times depend on your account type. Regular savings accounts offer instant access, while fixed deposits have lock-in periods. Most withdrawals are processed within 24 hours, with instant transfers available for verified accounts.
We maintain transparent pricing with minimal fees. Basic savings accounts have no monthly maintenance charges. Transaction fees, wire transfer costs, and other charges are clearly disclosed in our fee schedule. Premium accounts may have monthly fees but include additional benefits and services.
Yes, we support international wire transfers to over 150 countries. Our multi-currency accounts allow you to hold and transfer funds in major currencies including USD, EUR, GBP, and more. Transfer fees vary based on destination and amount, with competitive exchange rates applied.
Missing a DPS installment may result in a small penalty fee and could affect your final maturity amount. We offer a grace period of 7 days for each installment. If you anticipate difficulty making payments, contact our support team to discuss restructuring options or temporary payment holidays.
Our digital-first approach allows us to offer competitive interest rates that often exceed traditional banks. Savings accounts earn up to 3-5% annually, while Fixed Deposits can yield 6-12% depending on tenure. Investment portfolios are designed to provide even higher returns based on market performance and risk tolerance.